- Wagering
- 35× (bonus + deposit)
- Max bet
- $10 per spin/hand
- Min deposit
- $25 (Neosurf $10)
- Max cashout
- 20× deposit value
Shazam Casino VIP Program: Secret Community Levels and Benefits
The Shazam Casino VIP Program is called Secret Community and has five levels, from Spell Adept to Shazam Guildmaster. For Shazam Casino in Australia, the useful parts are the comp points, Free Chip rewards, Account Manager support and level-based benefits.
Secret Community: five levels and what each one adds
Secret Community is the VIP programme at Shazam Casino. It has five levels, and each tier brings a different match bonus, fixed reward and comp point rate. The higher levels also add more personalised account benefits, including increased bet limits or real money bonuses through the Account Manager.
| Level | Match bonus | Named reward | Comp points rate | Notable access |
|---|---|---|---|---|
| Level 1 - Spell Adept | 185% | $100 Spell Bonus | 18:1 | Personal Account Manager and Birthday bonus |
| Level 2 - Potion Master | 235% | $300 Master Bonus | 14:1 | Birthday bonus |
| Level 3 - Shadow Hunter | 265% | $500 Shadow Bonus | 12:1 | Daily bonuses for Slots and Cards, plus Birthday bonus |
| Level 4 - Moon Summoner | 285% | $750 Moon Bonus | 11:1 | Increased bet limits via Account Manager and Birthday bonus |
| Level 5 - Shazam Guildmaster | 300% | $1,000 Shazam Bonus | 10:1 | No bet limit, real money bonuses via Account Manager and Birthday Sabbath bonus |
A Personal Account Manager starts at Level 1, Spell Adept. That gives you a direct contact for account-based rewards and support from the first VIP tier. At Level 4, increased bet limits can be arranged through the Account Manager, while Level 5 lists no bet limit as a VIP feature.
VIP bonus terms: wagering, cashout caps and eligible play
The named VIP rewards use 45x wagering. Their maximum cashout rises with the level, starting at 6x the bonus for Spell Adept and reaching 10x the bonus at Shazam Guildmaster. The cashout limit is tied to the bonus amount, so it is worth doing the maths before you accept a reward.
| Level | Named reward | Wagering | Maximum cashout |
|---|---|---|---|
| Spell Adept | $100 Spell Bonus | 45x bonus | 6x bonus |
| Potion Master | $300 Master Bonus | 45x bonus | 7x bonus |
| Shadow Hunter | $500 Shadow Bonus | 45x bonus | 8x bonus |
| Moon Summoner | $750 Moon Bonus | 45x bonus | 9x bonus |
| Shazam Guildmaster | $1,000 Shazam Bonus | 45x bonus | 10x bonus |
Each VIP level also includes a one-time deposit spell bonus for Slots and Card games. The deposit must be at least $25, or $10+ with Neosurf. This reward uses 35x wagering and has no maximum cashout.
The general maximum bet while an active bonus is being played is $10 per hand, spin or card. Game contribution matters as well: Slots, Blackjack, Baccarat and Roulette contribute 100%; Table games, Video Poker and Poker contribute 20%; Jackpot games, Craps and dice contribute 0%.
- Check the reward linked to your levelLook at the fixed VIP reward, its wagering multiple and its maximum cashout before accepting it.
- Use the required deposit where applicableFor the deposit spell bonus, use at least $25, or $10+ with Neosurf, then play the eligible Slots or Card games.
- Keep every active-bonus bet within the limitThe general maximum is $10 per hand, spin or card while a bonus is active. Contribution percentages also affect how quickly wagering is completed.
- Calculate the cashout capMultiply the bonus by the multiplier attached to your level. For example, a $500 Shadow Bonus has an 8x maximum cashout, or $4,000.
Free Chip rewards: amounts, wagering and cashout examples
Every Secret Community level has a Free Chip. You do not need to make a deposit to receive the Free Chip itself, but you must be a VIP player with at least one previous deposit. The amount increases with each level.
| VIP level | Free Chip | Wagering at 45xB | Maximum cashout at 6xB |
|---|---|---|---|
| Spell Adept | $100 | $4,500 | $600 |
| Potion Master | $300 | $13,500 | $1,800 |
| Shadow Hunter | $500 | $22,500 | $3,000 |
| Moon Summoner | $750 | $33,750 | $4,500 |
| Shazam Guildmaster | $1,000 | $45,000 | $6,000 |
The term 45xB means 45 times the bonus amount. So, a $100 Free Chip creates a $4,500 wagering target. The 6xB cashout cap would be $600. At the top tier, a $1,000 Free Chip creates $45,000 in wagering and a $6,000 maximum cashout.
These calculations describe the promotion terms, not a guaranteed return. Casino games involve real money risk, so treat the Free Chip as entertainment and keep your stakes within a budget you can afford.
Comp points and account support: what you can use at each tier
Comp points are one of the more straightforward Secret Community benefits. They can be converted to real money, have zero playthrough requirements and carry no maximum cashout. That makes their conditions different from the named VIP rewards, which use wagering and level-specific cashout limits.
Your Account Manager can help with account-based rewards and VIP arrangements. The programme also includes birthday rewards at the lower levels, daily bonuses for Slots and Cards at Shadow Hunter, daily unique bonuses at Moon Summoner and real money bonuses through the Account Manager at Shazam Guildmaster. The highest level also includes a Birthday Sabbath bonus.
Cashback is another benefit associated with several VIP levels. Its exact terms depend on the tier and the type of reward shown in your account, so keep it separate from comp points and Free Chips when checking the conditions.
VIP withdrawals: limits, verification and processing times
The standard weekly withdrawal limit is $2,000 AUD, and the minimum withdrawal is $100. VIP members may withdraw more than the standard weekly limit, with larger amounts reviewed through their Account Manager. That is the main payment-related advantage attached to VIP status.
| Item | Term |
|---|---|
| Standard weekly limit | $2,000 AUD |
| Minimum withdrawal | $100 |
| Credit card withdrawal | $100 minimum and $2,000 maximum per transaction |
| Standard processing | 2-7 business days, depending on method |
| Bitcoin withdrawal | 24 hours |
| Bank transfer withdrawal | 5-7 business days |
| KYC processing | 3-4 business days |
Your first Withdrawal requires account verification, and identity documents are required for KYC. KYC can be triggered while deposits or withdrawals are processed, or where fraudulent activity is suspected. The casino also reserves the right to divide payments into multiple instalments.
Live Magic Chat is available 24/7 in English, with email and international telephone support also available. Two-factor authentication is available for your account, so it is worth enabling before managing your balance or making a Login from a new device.
Setting up your account for VIP benefits
Registration asks for your mobile number, email address, username, password, legal name and other mandatory information on the form. You must be at least 18 years old, and each person may hold one account. Email and phone confirmation are required for certain account offers.
- Choose your account currencyAUD, USD and CAD are available. Pick carefully because the account currency cannot be changed after registration, except where the wrong currency was selected in error and support resolves it.
- Select your sideRegistration includes a choice between Light and Dark. This selection determines the type of bonus offers presented to your account.
- Complete the account confirmationsConfirm your email address and mobile number where required, then keep the details consistent with your identity documents.
- Protect your accountTwo-factor authentication is available and adds another security step when you access the account.
- Keep VIP terms separateCheck whether you are using comp points, a named VIP bonus, a Free Chip or an account-based reward, because the wagering and cashout rules can differ.
The listed restricted countries and regions are Georgia, Israel, Netherlands, Russia, Ukraine and Michigan (USA). For Australian players, the practical checks are your age, one-account rule, chosen currency and the verification details needed before your first Withdrawal.
FAQ
VIP Program questions
What is the Shazam Casino VIP Program called?
It is called Secret Community. The five levels are Spell Adept, Potion Master, Shadow Hunter, Moon Summoner and Shazam Guildmaster.
When do I get a Personal Account Manager?
A Personal Account Manager is available from Level 1, Spell Adept. It can also handle account-based rewards and larger VIP withdrawal arrangements.
What are the Secret Community comp point rates?
The rates are 18:1 at Spell Adept, 14:1 at Potion Master, 12:1 at Shadow Hunter, 11:1 at Moon Summoner and 10:1 at Shazam Guildmaster.
How much is the VIP Free Chip?
The Free Chip ranges from $100 at Spell Adept to $1,000 at Shazam Guildmaster. You need at least one previous deposit to receive it, but no deposit is required for the Free Chip itself.
What wagering applies to a VIP Free Chip?
The Free Chip uses 45xB wagering, where B is the chip amount. Its maximum cashout is 6xB, so a $100 chip has $4,500 wagering and a $600 maximum cashout.
What wagering applies to the named VIP bonuses?
The Spell, Master, Shadow, Moon and Shazam bonuses use 45x wagering. Their maximum cashout ranges from 6x the bonus at Spell Adept to 10x the bonus at Shazam Guildmaster.
Can VIP members withdraw more than $2,000 AUD per week?
VIP members may withdraw more than the standard $2,000 AUD weekly limit, with larger amounts reviewed through their Account Manager. The standard minimum withdrawal is $100.
What verification is needed for a VIP withdrawal?
The first Withdrawal requires account verification, and KYC identity documents are required. KYC processing takes 3-4 business days.
What is the maximum bet while a VIP bonus is active?
The general active-bonus maximum is $10 per hand, spin or card. Level 4 includes increased bet limits through the Account Manager, while Level 5 lists no bet limit as a VIP feature.