Shazam Casino Terms & Conditions

These Terms and Conditions explain the rules that apply when you visit or use Shazam Casino. Please read them carefully before creating an account, depositing funds or participating in any game or promotion.

Shazam Casino operates under a Curacao gaming licence and is owned by Astartabiz Kft., a company registered in Hungary under registration number 16-09-020539. Player accounts are protected by KYC identity verification and two-factor authentication.

1. About these Terms

These Terms and Conditions apply to your access to and use of the Shazam Casino website, account services, games, promotions and related features. By visiting the website, registering an account or using any service, you confirm that you have read, understood and agreed to be bound by these Terms, together with any additional rules or conditions shown for a particular game or promotion.

If you do not agree with these Terms, you must not create an account or use Shazam Casino. Certain services may have additional conditions. Where additional conditions apply, they will be made available before you use the relevant service and will form part of these Terms.

You are responsible for reading the current version of these Terms whenever you use the website. Shazam Casino may update, replace or amend these Terms from time to time. Changes may be made to reflect operational requirements, changes to services, security measures or applicable legal obligations. The latest version will apply from the date it is published, unless a different commencement date is stated.

You must use the website only for lawful purposes.
You must provide accurate, complete and current information when requested.
You must follow the rules displayed for each game, promotion or account feature.
You must not use the website in a way that could damage, interrupt or compromise its operation.
You must comply with all laws that apply to you in Australia or any other place from which you access the service.

2. Eligibility and your account

Shazam Casino is intended for people who are legally permitted to participate in online gambling in the place where they are located. You must be at least 18 years old, or meet any higher legal age requirement that applies to you. You must not access or use the service if online gambling is prohibited where you live or from where you are connecting.

You may be required to register an account before using certain features. You must provide information that is truthful and belongs to you. Information may include your name, date of birth, residential details, identity information and payment details. You must update your information if it changes so that your account records remain accurate.

You are responsible for keeping your login details secure. Do not share your password, allow another person to use your account or leave your account accessible on a shared device. You must notify Shazam Casino through the available support channels if you believe that your account has been accessed without permission or that your login details have been compromised.

Only one personal account is permitted unless Shazam Casino expressly allows otherwise. You must not create an account for another person, use another person’s account, or register using false, misleading or stolen information. Accounts may be reviewed to protect players, prevent fraud, meet verification requirements and maintain the integrity of the service.

Shazam Casino may request documents or other information to verify your identity, age, location, source of funds or ownership of a payment method. Verification may be required before deposits, withdrawals or continued account access. If requested information is not supplied within a reasonable period, or cannot be verified, access to some or all services may be restricted.

You must not use an account for commercial, unlawful or fraudulent activity.
You must not use automated software, bots, scripts or other tools to access or interact with the website unless expressly authorised.
You must not attempt to bypass security, account restrictions, location controls or responsible gambling measures.
You must not exploit an error, technical fault or unintended feature. Any issue should be reported through the available support channels.
You remain responsible for activity carried out through your account unless it resulted directly from a security failure for which Shazam Casino is responsible.

3. Deposits, withdrawals and gaming activity

You may only deposit funds using a payment method that you are authorised to use. The name and details associated with a payment method may need to match your verified account information. Shazam Casino may decline, reverse or review a transaction where there are concerns about ownership, accuracy, security, legality or compliance with these Terms.

You should only deposit money that you can afford to lose. Gambling funds must not be borrowed for the purpose of playing, and you should consider your financial position before using any service. Deposit options, transaction requirements, minimums, maximums and processing conditions may vary and will be shown through the relevant account or payment interface.

Requests to withdraw funds may be subject to account verification, security checks, wagering rules that apply to a particular offer, and any other applicable conditions displayed at the time of the request. Shazam Casino may return funds to the original payment method where appropriate or use another approved method. Processing times can depend on verification, payment providers, weekends, public holidays and other external factors.

You are responsible for checking transaction details before confirming a deposit or withdrawal. If you believe a transaction is incorrect, unauthorised or duplicated, you should raise the issue promptly through the available support channels. Records held by Shazam Casino may be used when reviewing account activity, subject to applicable law and the Privacy Policy.

Games are governed by the instructions, rules and information displayed within the relevant game. You should understand how a game works before participating. Results generated by the applicable gaming system are final, subject to investigation of a technical error, security issue, system malfunction or other circumstance that may affect the integrity of the result.

Promotions, bonuses and promotional rewards may have separate terms. Those terms may include eligibility requirements, participation instructions, expiry conditions, contribution rules, game restrictions, withdrawal conditions or limits. You should read the specific promotion terms before opting in or using a promotional reward. If there is a conflict between these Terms and a promotion’s specific terms, the specific terms will apply to that promotion to the extent of the conflict.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of your time and spending, and avoid chasing losses. You should not gamble when upset, under the influence of alcohol or other substances, or when gambling may interfere with your work, relationships or financial commitments.

Responsible gambling tools and account controls may be available through the website or support channels. These may include deposit controls, activity limits, time reminders, temporary breaks or account closure. Requests for restrictions or self-exclusion should be made using the available process. You must not attempt to open or use another account to avoid a restriction or self-exclusion.

If gambling is no longer enjoyable or is causing concern, stop playing and seek help from an appropriate professional or recognised gambling support service in Australia. You may also speak with someone you trust. Asking for assistance is a positive step, and you do not need to wait until gambling has caused serious harm.

Personal information is handled in accordance with the Shazam Casino Privacy Policy and applicable privacy requirements. Information may be collected and used to provide services, manage accounts, process transactions, verify identity, prevent fraud, support responsible gambling, maintain security and meet legal or regulatory obligations. By using the website, you acknowledge that information may be processed for these purposes.

Do not use the service to launder money, commit fraud or support unlawful activity.
Do not interfere with the website, gaming systems, payment systems or security controls.
Do not upload or transmit malicious code, harmful material or content that infringes another person’s rights.
Do not harass, threaten or abuse staff, service providers or other users.
Do not use information obtained through the website to harm, deceive or target another person.

5. Suspension, closure and general legal terms

Shazam Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, responsible gambling, verification, fraud prevention, technical protection, compliance with these Terms or compliance with applicable law. An account may also be restricted where information is incomplete, inaccurate or cannot be verified.

If an account is closed, you must stop using the service and must not create a replacement account unless Shazam Casino gives permission. Any remaining balance may be reviewed before being dealt with. Funds connected with fraud, unlawful activity, chargebacks, payment abuse or a breach of these Terms may be withheld or handled as permitted by applicable law.

You may ask to close your account at any time through the available account or support process. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, promotions, misuse of the website or investigations into account activity.

The website and its content are provided subject to availability. Maintenance, upgrades, payment provider issues, internet problems, device faults and events outside reasonable control may affect access. Shazam Casino does not promise that the website will always be uninterrupted, error-free or available on every device or network.

To the extent permitted by law, you are responsible for your device, internet connection, software and the security of the environment used to access the service. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

These Terms are intended to be read consistently with applicable Australian law and any mandatory rights available to Australian consumers. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.

For questions about these Terms, account verification, transactions, responsible gambling tools or a particular promotion, use the support options made available on the Shazam Casino website. Do not send confidential payment or identity information through an unverified channel.