Betting Rules

These Betting Rules explain the general conditions that apply when you use Shazam Casino to play casino games or place other permitted bets. They are intended to help you understand how bets are submitted, accepted and settled. Please read these rules together with the Shazam Casino Terms and Conditions, Privacy Policy and any rules displayed for an individual game before you play.

Shazam Casino operates under a Curacao gaming licence and is owned by Astartabiz Kft., a company registered in Hungary under registration number 16-09-020539. Player accounts are protected by KYC identity verification and two-factor authentication.

1. General betting principles

By opening or using an account with Shazam Casino, you agree to follow these Betting Rules and all other applicable site rules. You should only use the website for lawful personal entertainment. You must not use the service for commercial purposes, on behalf of another person, or in any way that may breach Australian law or the law that applies to you.

You must be at least 18 years old, or meet any higher minimum age that applies in your location, before opening an account or placing a bet. You are responsible for checking that online gambling is permitted where you are physically located. Shazam Casino may restrict or refuse access where participation is not permitted, where identity or location cannot be verified, or where other legal or security requirements have not been met.

A player may generally hold only one personal account unless Shazam Casino has expressly approved another arrangement. Accounts must be registered using accurate, current and complete information. You must not create accounts using false details, another person's information, automated tools or methods intended to avoid account controls. Any attempt to manipulate account registration, wagering activity or promotional conditions may result in account action under the Terms and Conditions.

Your responsibility as a player

Keep your username, password and other security information confidential.
Use your own approved payment method and do not allow another person to use your account.
Check the details of each bet before confirming it.
Maintain accurate personal and verification information.
Follow game instructions, promotional conditions and any notices shown on the website.
Stop using the service if gambling is causing concern, financial difficulty or loss of control.

You are responsible for activity carried out through your account unless you have promptly notified Shazam Casino of unauthorised access. If you suspect that your account has been compromised, you should stop using it and follow the available account security or support process. Shazam Casino may ask for information to confirm ownership, protect the account and meet legal obligations.

2. Placing and accepting bets

A bet is submitted when you select the relevant game or betting option, enter or choose the stake, and confirm the transaction using the controls provided on the website. You should review the selected game, stake, odds or displayed return, where applicable, and any other details before confirming. Once submitted, a bet may not be cancelled or changed unless the relevant game rules or Shazam Casino specifically allow it.

A bet is not necessarily accepted merely because it has been entered on the website. Acceptance may depend on the account having sufficient available funds, the game or service being available, technical confirmation being received and any required checks being completed. A bet is normally treated as accepted when it is recorded in the relevant account or betting history. If the status is unclear, you should check your account history before attempting to place the same bet again.

The amount available in your account may include funds that are subject to separate conditions. For example, a balance may contain deposited funds, winnings, restricted funds or promotional funds. Any applicable requirements will be shown in the relevant terms. You should not assume that every displayed balance can be withdrawn or used in the same way.

Displayed information

Game names, instructions, stakes, odds, potential returns, balances and other information are provided to help you make an informed decision. Information may change as a result of game availability, technical updates, corrections or legal requirements. A displayed return is not a guarantee that a bet will win. The outcome of a bet is determined by the applicable game rules and the confirmed result recorded by Shazam Casino.

You should not place a bet if you do not understand the game, the stake, the possible result or the applicable conditions. If a game or betting option does not operate as expected, stop playing and review the available information before continuing. Shazam Casino may suspend a market, game or account while it investigates a suspected error, irregularity or security issue.

Bet records

The account history is the main record of activity associated with your account. It may show deposits, withdrawals, stakes, wins, losses, adjustments and the status of individual bets. You should regularly check these records and raise any apparent discrepancy as soon as reasonably possible. Records may be retained for compliance, accounting, fraud prevention and dispute-handling purposes.

3. Game rules, outcomes and settlement

Each game may have its own rules in addition to these general Betting Rules. Before playing, read the instructions displayed for the game, including information about eligible bets, winning combinations, bonus features, payout calculations, rounds, progressive features and any restrictions. If an individual game rule conflicts with a general rule, the individual rule may apply to that game to the extent permitted by the Terms and Conditions.

Casino games are generally decided by the game result generated or recorded by the relevant system. Where a random outcome is used, the result is determined by the operation of the game and is not influenced by previous wins or losses. Past results do not create a pattern or guarantee a future result. A strategy, staking system or playing method cannot guarantee a win.

A bet is settled according to the result shown by the game or recorded in the applicable system. Where a bet wins, the credited amount will be calculated under the relevant game rules and any applicable account or promotional conditions. Where a bet loses, the stake may be deducted from the available balance. You should review the game rules for details about ties, cancelled rounds, incomplete games and special features.

Errors, interruptions and malfunction

If a technical error, software defect, connection failure or other malfunction affects a game or bet, Shazam Casino may pause the affected service, correct the account records, void an affected transaction or take another reasonable step allowed by the Terms and Conditions. A bet or game round that was not properly recorded may not be treated as accepted or completed.

You must not deliberately take advantage of a pricing, display, software or processing error. If you identify an apparent error, stop using the affected game and report the issue through the available support process. Shazam Casino may review related activity and make reasonable corrections where an error has affected balances, bets, winnings or account records.

Suspicious or irregular activity

Shazam Casino may monitor activity to protect players, maintain the integrity of its games and comply with applicable obligations. Activity may be reviewed where there are concerns about fraud, money laundering, account sharing, payment abuse, collusion, use of prohibited software, identity concerns or attempts to circumvent responsible gambling controls. An investigation may result in a temporary restriction while information is checked.

4. Payments, withdrawals and account adjustments

Deposits and withdrawals must be made using payment methods that are available on the website and approved for your account. You must use a payment method held in your own name unless another arrangement has been expressly permitted. Shazam Casino may refuse, reverse or delay a transaction where the payment method cannot be verified, a payment is disputed, information is incomplete or additional checks are required.

Before a withdrawal is processed, Shazam Casino may need to confirm your identity, age, payment ownership, source of funds or other account information. Verification requests are part of normal security and compliance procedures. You are responsible for providing information that is accurate, readable and current. Restrictions may remain in place until the required checks are completed.

Any transaction fees, currency conversion costs or limits that apply to a payment method should be reviewed before the transaction is confirmed. Shazam Casino does not guarantee that every payment method will remain available at all times. A payment may be affected by the rules, processing arrangements or availability of the relevant financial institution or payment provider.

Balances and corrections

You should only play with funds that are shown as available for wagering. If an account is credited in error, you must not withdraw or spend the incorrect amount. Shazam Casino may correct an obvious accounting or settlement error and may recover an amount that was incorrectly credited, subject to the Terms and Conditions and applicable law.

If your account is closed, restricted or suspended, access to balances and pending transactions may be handled in accordance with the Terms and Conditions. Shazam Casino may retain or use information about the account where required for legal, compliance, security or dispute-resolution purposes. Any decision about a balance will take account of the relevant transaction history and the outcome of any investigation.

5. Responsible gambling and disputes

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and do not use money needed for bills, living costs or other commitments. Consider setting personal deposit, spending or session limits where these tools are available. Taking regular breaks can also help you stay aware of how much time and money you are spending.

You should not gamble when you are upset, under the influence of alcohol or other substances, or trying to solve financial problems. Chasing losses, borrowing money to gamble, hiding gambling from others, or finding it difficult to stop may be signs that additional support is needed. If gambling is no longer enjoyable or feels difficult to control, stop playing and seek help from an appropriate Australian support service or health professional.

Account restrictions and self-exclusion

You may request account restrictions, a break from gambling or self-exclusion where these options are available. The request should be made through the account or support channels provided on the website. A restriction may limit access to deposits, games, bets or other account functions. You must not attempt to avoid a restriction by opening another account or using another person's account.

Responsible gambling tools are designed to support safer play, but they cannot remove every risk. You remain responsible for following the settings you choose and for protecting access to your account. If you share a device or payment method, take reasonable steps to prevent another person from gambling through your account.

Questions and complaints

If you believe a bet has been settled incorrectly, a transaction is missing, or an account record is inaccurate, review the game rules and account history first. You may then raise the matter through the support process available on the Shazam Casino website. Include enough information to identify the relevant account activity, but do not send passwords or unnecessary sensitive information.

Shazam Casino may review the relevant records, system information and applicable rules before responding. A complaint should be made promptly because older records may be more difficult to investigate. These Betting Rules do not limit any rights or protections you may have under applicable Australian consumer or gambling laws. Shazam Casino may update these rules from time to time, and the current version published on the website will apply to future activity.