Privacy Policy

This Privacy Policy explains how Shazam Casino handles information when you visit the website, create or use an account, make transactions, contact support or take part in gaming activities. We aim to handle personal information fairly, securely and only for appropriate business, legal and service-related purposes.

Shazam Casino operates under a Curacao gaming licence and is owned by Astartabiz Kft., a company registered in Hungary under registration number 16-09-020539. Player accounts are protected by KYC identity verification and two-factor authentication.

How this policy applies

This policy applies to personal information collected through the Shazam Casino website, account services and related communications. Personal information means information that identifies you, or information that can reasonably be connected with you. The information we handle depends on how you use the website and the services available to you.

By using the website, you acknowledge that information may be collected and used as described here. Where consent is required, we will ask for it in an appropriate way. You may withdraw consent for certain uses, such as optional marketing communications, although withdrawing consent does not affect processing that is required to operate your account, meet legal obligations or protect the website.

This policy should be read together with the website’s other applicable terms and notices. It is intended to explain our general approach in clear language. Different services, features or communications may include additional information about how particular data is used.

Information we may collect

Account details, such as your name, date of birth, username, password, contact details and information you provide when registering or updating your account.
Identity and verification information, including documents or details needed to confirm your identity, age, eligibility and account ownership.
Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history and information needed to investigate or reconcile payments.
Gaming and account activity, including account settings, preferences, interactions with support, records of activity on the website and information relevant to account safety.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language, general location information and details about how your device connects to the website.
Cookie and similar technology data, including information about visits, pages viewed, settings, navigation and interactions with website features.
Communications and feedback, including information in messages, requests, complaints, surveys or other contact with us.

Why we use personal information

We use personal information for purposes connected with providing and managing the website and its services. We try to collect information that is relevant to the purpose for which it is used and avoid using it in ways that are incompatible with that purpose.

To create, maintain and administer your player account.
To process deposits, withdrawals and other account transactions, and to maintain accurate financial records.
To verify your identity, age, account information and eligibility to use particular services.
To carry out security, anti-fraud, anti-money-laundering and responsible gaming checks where appropriate.
To provide customer support, respond to questions and resolve complaints or technical issues.
To operate, maintain, test and improve the website, its features, performance and user experience.
To detect, prevent and investigate suspected fraud, abuse, unauthorised access, collusion or other activity that may threaten players or the website.
To communicate with you about your account, transactions, security, service changes and other important operational matters.
To send optional promotional or marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
To meet legal, regulatory, accounting, audit, tax, dispute-resolution and record-keeping requirements.
To establish, exercise or defend legal rights and to manage risks affecting the website, players and service providers.

Some information is necessary for us to provide account services or complete verification. If you do not provide information that is reasonably required for these purposes, we may be unable to open an account, complete a transaction, provide a feature or respond fully to a request. We will aim to explain when information is required and why.

Marketing choices

You can choose not to receive optional marketing messages. Marketing emails may include an unsubscribe option, or you can contact us using the privacy email address below. Even if you opt out of marketing, we may still send essential messages about your account, security, transactions, responsible gaming information, service availability or changes to applicable terms.

Sharing, security and retention

We may share personal information where this is reasonably necessary for the purposes described in this policy. Information may be shared with service providers that support website hosting, payment processing, identity verification, fraud prevention, customer support, communications, technology, security, auditing or professional services. These providers should only use information for authorised services or as otherwise permitted.

Information may also be disclosed where required or permitted by law, court order or a lawful request, or where disclosure is needed to protect the rights, safety, property or integrity of players, the website or another person. We may share relevant information in connection with suspected fraud, security incidents, disputes, investigations or the transfer or restructuring of a business service.

Some service providers or systems may handle information in countries outside Australia. Where this occurs, we take reasonable steps to use appropriate arrangements and safeguards, having regard to the type and sensitivity of the information and the purpose of the transfer. The protections applying to information can vary between locations.

Protecting information

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. These measures may include access controls, authentication, monitoring, secure systems and procedures for handling sensitive information.

No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and notify support promptly if you believe your account or personal information has been accessed without permission. We may ask questions or request verification before discussing account information or completing certain requests.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period can depend on the type of information, the reason it was collected, account activity, unresolved disputes, security needs and applicable obligations.

Closing an account does not necessarily mean that all records are immediately deleted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for legitimate record-keeping, fraud prevention, dispute management and legal purposes. When information is no longer required, we will take reasonable steps to securely delete it or make it anonymous.

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file stored on your device that helps a website remember information about your visit. These technologies can support essential account functions, security, preferences, website performance, analytics and, where permitted, marketing or advertising activities.

Essential cookies help the website work, maintain sessions, support login functions and protect account activity.
Preference cookies remember choices such as language, display or other settings.
Analytics cookies help us understand how visitors use the website so that features and performance can be reviewed and improved.
Marketing-related technologies may help measure campaigns or show more relevant communications where this is allowed and appropriate.

You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work correctly or certain preferences may not be saved. Browser settings differ, so you should check the help information for your chosen browser. Where the website provides a cookie preference tool, you may also use that tool to review available choices.

Cookies may be set by the website or by service providers supporting website functionality, analytics, security or communications. The use of a cookie does not necessarily identify you by name, but information collected through cookies may be linked with account or device information where this is necessary for the relevant purpose.

Your privacy rights and how to contact us

You may have rights relating to the personal information we hold about you. These rights can depend on the circumstances and any applicable legal requirements. You can contact us to ask about the information connected with your account and to request that it is handled appropriately.

Requests you can make

Access: ask for access to personal information we hold about you and, where appropriate, information about how it has been used or disclosed.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer required, where deletion is otherwise appropriate or where applicable requirements allow it.
Withdraw marketing consent: ask us to stop using your information for optional marketing communications or withdraw consent previously given for that purpose.

To exercise these rights or ask a privacy question, email support@shazamcasino.click. Please describe your request clearly and provide enough information for us to understand what you are asking about. We may need to verify your identity or account ownership before providing information or making changes. This helps protect your information from unauthorised requests.

We will review privacy requests and respond within a reasonable timeframe, subject to the nature of the request and any applicable requirements. In some circumstances, we may need to refuse or limit a request, including where providing information would affect another person’s privacy, compromise security or fraud controls, interfere with legal obligations, or require records to be retained. If this happens, we will explain the position where it is appropriate to do so.

Keeping your information accurate

You should keep your account details accurate and tell us if important information changes. You may be able to update some details through your account. For information that cannot be changed online, contact support using the email address above. We may ask for supporting information before updating identity, payment or other sensitive records.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on the website will apply from the date it is made available. We encourage you to review this page occasionally so you remain familiar with how information is handled.