- Wagering
- 35× (bonus + deposit)
- Max bet
- $10 per spin/hand
- Min deposit
- $25 (Neosurf $10)
- Max cashout
- 20× deposit value
Shazam Casino Loyalty Program: Rewards, Levels and Comp Points
The Shazam Casino Loyalty Program combines five Secret Community levels, comp points, level bonuses and free chips. For Shazam in Australia, the key thing is knowing which rewards have wagering or cashout rules before you use them.
Secret Community loyalty: how the five levels fit together
Shazam Casino's loyalty system is called Secret Community. It has five levels, starting with Spell Adept and ending with Shazam Guildmaster. Each level comes with its own comp point rate and a different set of bonuses, while a Personal Account Manager is available from Level 1.
The useful distinction is between points and bonus rewards. Comp points can be converted to real money and have zero playthrough requirements. Level bonuses, free chips and other promotions have their own wagering and maximum cashout terms, so they should be checked separately rather than treated like cash.
- Spell Adept is Level 1 and includes a Personal Account Manager.
- Potion Master is Level 2 and adds a higher comp point rate and larger named bonuses.
- Shadow Hunter is Level 3 and includes a 6% monthly Cashback offer.
- Moon Summoner is Level 4 and includes an 8% monthly Cashback offer.
- Shazam Guildmaster is Level 5 and includes a 10% monthly Cashback offer.
Comp points: conversion without a playthrough requirement
Comp points are the cleanest part of the loyalty system. They can be converted to real money, carry no maximum cashout and have zero playthrough requirements. That means the points themselves are not tied to the 35× or 45× wagering rules used by several bonus rewards.
The programme uses a different comp point rate at each Secret Community level. The rates run from 18:1 at Spell Adept to 10:1 at Shazam Guildmaster.
| Level | Comp point rate | Key point benefit |
|---|---|---|
| Spell Adept | 18:1 | Comp points convert to real money |
| Potion Master | 14:1 | Comp points convert to real money |
| Shadow Hunter | 12:1 | Comp points convert to real money |
| Moon Summoner | 11:1 | Comp points convert to real money |
| Shazam Guildmaster | 10:1 | Comp points convert to real money |
There is no maximum cashout attached to comp points. That makes them different from the fixed level bonuses, where the maximum cashout changes by level. When you are comparing rewards, start with the point rate, then check whether the reward is points or bonus balance.
Level bonuses: amounts, wagering and cashout rules
Each level has a named bonus alongside its comp point rate. The match percentage and fixed bonus amount increase as the levels move up. These are level-linked rewards, separate from the three-step Welcome Pack and other deposit promotions.
| Level | Match bonus | Named bonus | Wagering | Maximum cashout |
|---|---|---|---|---|
| Spell Adept | 185% | $100 Spell Bonus | 45× | 6× bonus |
| Potion Master | 235% | $300 Master Bonus | 45× | 7× bonus |
| Shadow Hunter | 265% | $500 Shadow Bonus | 45× | 8× bonus |
| Moon Summoner | 285% | $750 Moon Bonus | 45× | 9× bonus |
| Shazam Guildmaster | 300% | $1,000 Shazam Bonus | 45× | 10× bonus |
The wagering figure for these named bonuses is based on the bonus amount. For example, a $100 Spell Bonus at 45× means $4,500 in wagering. Its 6× maximum cashout would be $600, calculated from the $100 bonus.
A $1,000 Shazam Bonus uses the same 45× wagering figure, which works out to $45,000 in wagering. Its maximum cashout is 10× the bonus, or $10,000. Those examples show why the bonus amount and the maximum cashout should be read together.
Free chips: the level amounts and the rules that follow
Secret Community also includes a level-specific Free Chip. The amounts mirror the five loyalty levels, from $100 at Spell Adept to $1,000 at Shazam Guildmaster. The free chip does not require a deposit, but it is available to eligible loyalty members with at least one previous deposit.
| Level | Free Chip | Wagering | Maximum cashout |
|---|---|---|---|
| Spell Adept | $100 | 45× bonus | 6× bonus |
| Potion Master | $300 | 45× bonus | 6× bonus |
| Shadow Hunter | $500 | 45× bonus | 6× bonus |
| Moon Summoner | $750 | 45× bonus | 6× bonus |
| Shazam Guildmaster | $1,000 | 45× bonus | 6× bonus |
The free chip terms use 45×B for wagering and 6×B for the maximum cashout, where B is the bonus value. So a $300 free chip requires $13,500 in wagering and has a $1,800 maximum cashout. The $1,000 free chip requires $45,000 in wagering and has a $6,000 maximum cashout.
The general active-bonus maximum bet is $10 per hand, spin or card. Keep that limit in mind while any bonus is active. Claiming multiple bonuses at the same time is not permitted, and a deposit is required between consecutive free bonus redemptions.
The loyalty rewards sit alongside other offers, including a No Deposit Bonus, Free Spins and Cashback. Those rewards are not the same as comp points, so use the individual wagering and cashout terms attached to each one.
How to use loyalty rewards without mixing up the terms
The simplest approach is to separate three things: your loyalty level, your comp point balance and any active bonus. That keeps a cashable points reward from being confused with a bonus that still has wagering attached.
- Choose your account sideDuring registration, choose Light or Dark. This choice determines the type of bonus offers presented to your account.
- Check the level attached to your accountUse the Secret Community level name to identify the matching comp point rate, named bonus and free chip amount.
- Separate points from bonus balanceComp points convert to real money with zero playthrough requirements. A named bonus or free chip uses its own wagering and maximum cashout rules.
- Calculate the reward before playingMultiply the bonus amount by 45 for the level bonus or free chip wagering requirement. Then apply the relevant cashout multiplier.
- Stay within the active-bonus bet limitThe maximum bet while a bonus is active is $10 per hand, spin or card. Claiming another bonus at the same time is not permitted.
A Personal Account Manager is available from Spell Adept, so Level 1 members have a direct account contact for their loyalty rewards. Higher-level members may withdraw more than the standard weekly limit by arranging it through their Account Manager.
Treat the loyalty system as an extra, not a reason to increase your stakes. Set a spending limit before you play, and remember that bonus wagering can take time and carries real risk.
FAQ
Loyalty Program questions
What is the Secret Community loyalty programme?
It is Shazam Casino's five-level loyalty system. It combines comp points, level-linked bonuses, free chips and a Personal Account Manager from Spell Adept.
How many loyalty levels does Shazam Casino have?
There are five: Spell Adept, Potion Master, Shadow Hunter, Moon Summoner and Shazam Guildmaster.
Do comp points have a wagering requirement?
No playthrough requirement applies to comp points. They can be converted to real money and have no maximum cashout.
What is the Spell Adept Free Chip?
Spell Adept includes a $100 Free Chip. It uses 45× bonus wagering and has a 6× bonus maximum cashout, and at least one previous deposit is required.
What wagering applies to the named loyalty bonuses?
The Spell Bonus, Master Bonus, Shadow Bonus, Moon Bonus and Shazam Bonus each use 45× wagering based on the bonus amount. Their maximum cashout ranges from 6× bonus at Spell Adept to 10× bonus at Shazam Guildmaster.
When is a Personal Account Manager available?
A Personal Account Manager is available from Level 1, Spell Adept.
Can higher-level loyalty members withdraw more than the standard weekly limit?
Higher-level members may withdraw larger amounts than the standard weekly limit by arranging it with their Account Manager.