Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial problems. Shazam Casino supports a balanced approach to play and encourages every player to understand their choices, set personal boundaries and seek help if gambling begins to cause concern.

Shazam Casino operates under a Curacao gaming licence and is owned by Astartabiz Kft., a company registered in Hungary under registration number 16-09-020539. Player accounts are protected by KYC identity verification and two-factor authentication.

Gamble for entertainment

Online casino games involve financial risk. The outcome of a game is determined by chance, and there is no guaranteed strategy, system or betting pattern that can ensure a profit. Previous results do not change the odds of future games. A win does not mean that another win is more likely, and a loss does not mean that a win is due.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as the cost of entertainment, similar to any other leisure activity. Only use money that is available after essential expenses have been paid. Never use rent, bills, credit intended for necessities, borrowed money or funds set aside for important commitments.

Helpful habits

Set a budget before starting and do not increase it during a session.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday spending and household finances.
Do not chase losses by increasing stakes or continuing for longer than planned.
Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or drugs, or trying to solve a personal problem.
Remember that gambling is not a reliable way to earn income or pay debts.
Keep your account details private and do not allow other people to gamble using your account.

A clear plan can make it easier to stay in control. Consider writing down your spending limit and session limit before you begin. If you reach either limit, finish the session and take a break. A decision made before gambling is often easier to follow than a decision made after a loss or an unexpected win.

It can also help to keep a simple record of your deposits, withdrawals, time spent playing and overall gambling expenditure. Looking at your activity regularly may give you a more accurate view of your habits than relying on memory. Avoid making decisions based only on a recent win or loss, as short-term results do not indicate what will happen next.

Recognising when gambling may be a problem

Gambling can become harmful when it affects your finances, relationships, work, study, health or general wellbeing. A problem can develop gradually, and it may not always be obvious to the person gambling. You do not need to wait for a serious crisis before asking for help.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back money after losing and feeling unable to stop.
Increasing your bets to achieve the same level of excitement.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Hiding, minimising or being dishonest about your gambling.
Borrowing money, selling belongings or missing payments to continue gambling.
Feeling anxious, irritable, guilty, restless or low when you are not gambling.
Gambling to escape problems, loneliness, stress or difficult emotions.
Arguing with family, friends or colleagues because of gambling.
Missing work, study, appointments or other responsibilities.
Trying to reduce or stop gambling but returning to it repeatedly.
Relying on gambling wins to pay for ordinary living costs.

If any of these signs sound familiar, stop and review your situation. Consider taking a break, using available account restrictions and speaking with someone you trust. An honest conversation with a partner, family member, friend, financial counsellor or health professional can be an important first step.

It is also worth paying attention to how gambling affects people close to you. Concerns raised by family members or friends should not be dismissed automatically. Someone who knows you well may notice changes in your mood, spending, sleep, routine or relationships before you recognise them yourself.

If gambling has contributed to serious financial stress or thoughts of self-harm, seek urgent assistance through appropriate emergency or crisis services in your location. Your safety comes first. Gambling support services in Australia can provide confidential information, counselling and practical assistance, and you can choose a service that suits your circumstances.

Tools and actions to help you stay in control

Depending on the features available in your account and the requirements that apply to your location, you may be able to use responsible gambling controls. These tools are designed to help you manage your play, but they work best when selected before gambling becomes difficult to control.

Consider using

Deposit or spending limits to restrict the amount you can add or use within a selected period.
Loss limits to help define the maximum amount you are prepared to lose.
Wagering or play limits to manage how much activity takes place in your account.
Session reminders or time alerts to encourage regular breaks.
A cooling-off period when you want a temporary break from gambling.
Account closure or self-exclusion when you want to stop gambling for a longer period.
Payment and banking controls that make gambling funds less accessible.
Device, browser or software controls that block access to gambling websites.

To request a limit, break, account restriction or self-exclusion, use the responsible gambling or account support options made available on the website. If you are unsure which option is appropriate, ask the support team for general information about the available process. Do not continue gambling while waiting for a restriction to be considered if you feel you may lose control.

A restriction may not change activity that has already taken place, and different controls may operate in different ways. Read the information shown when you set a limit or request a break. Make sure you understand when the restriction starts, what it covers and whether it can be changed or removed. Where required, an account restriction may remain in place for the period selected or for a period determined under applicable rules.

If you choose self-exclusion, do not open another account or ask another person to use their account on your behalf. Providing false information or attempting to bypass a restriction can undermine the purpose of self-exclusion and may breach the applicable terms. If you identify a possible account or identity issue, stop using the account and raise it through the available support process.

When setting a limit, choose an amount and period that reflect your real circumstances rather than an amount that simply feels comfortable in the moment. Consider essential expenses, existing commitments and the effect a loss would have on your household. A limit should be treated as a boundary, not as a target to reach.

If you have already exceeded a personal limit, take a break rather than trying to recover the difference through further play. Gambling more after exceeding a budget can increase financial pressure and make it harder to assess your decisions clearly.

Protecting young people and getting support

Gambling is for adults who meet the applicable legal age requirements. Shazam Casino does not support gambling by children or young people. Do not allow anyone under the required age to access your account, view your gambling activity or use your payment methods.

Keep your account secure

Use a strong, unique password and keep it confidential.
Log out when you finish using your account, especially on a shared device.
Use device security features and keep operating systems and browsers updated.
Do not save payment details or passwords where another person can access them.
Monitor account activity and report anything you do not recognise through the available support process.
Use parental controls, device restrictions or network filters to help prevent access by children.

If someone in your household may be affected by gambling, speak openly about boundaries around shared money, devices and account access. You can ask a trusted person to help you keep to a budget or take a break. Support is also available for family members and friends who are affected by another person's gambling.

Professional help can provide practical strategies for managing urges, repairing relationships and addressing financial pressure. Australian players can look for a recognised gambling support service, financial counselling service or qualified health professional in their state or territory. Services may offer telephone, online or face-to-face support, subject to their own availability and eligibility requirements.

You may find it useful to prepare for a conversation with a support service by noting how often you gamble, how much you spend, whether you have borrowed money and how gambling affects your daily life. You do not need to have perfect records or a complete explanation before seeking assistance. Sharing what you know is enough to begin a discussion.

This page provides general responsible gambling information and is not a substitute for personal, financial, legal or medical advice. Gambling products and support arrangements may be subject to Australian laws and other requirements that apply to your location. You are responsible for making sure that gambling is lawful for you and for following any applicable age, location and account rules.

If gambling is no longer enjoyable or is affecting your life, the safest choice may be to stop. You can take action at any time by leaving the website, applying an available restriction, closing your account or contacting an appropriate support service. Asking for help is a responsible decision, and you do not need to manage the situation alone.