Contact Us

Need help with Shazam Casino? Email our support team at support@shazamcasino.click for assistance with your account, payments, website access or responsible gambling options.

Shazam Casino operates under a Curacao gaming licence and is owned by Astartabiz Kft., a company registered in Hungary under registration number 16-09-020539. Player accounts are protected by KYC identity verification and two-factor authentication.

How to get in touch

For assistance, send a message to support@shazamcasino.click. Our team can review your question and provide guidance based on the information available for your account. Support requests are generally answered as soon as possible, usually within 24 hours, although response times can vary depending on the nature and complexity of the enquiry.

To help us respond efficiently, please include your account email address or username, a short description of the issue and any relevant screenshots. Do not include your password, full payment card details or other sensitive security information in your message.

What we can help with

You can contact support@shazamcasino.click about common questions or concerns, including:

Account access, profile details and verification questions
Deposit, withdrawal and payment-related enquiries
Questions about bonus terms and applicable conditions
Technical problems, website errors or difficulty using an account feature
Responsible gambling requests, including help with available account controls or taking a break from play

If your message relates to a particular transaction, promotion or technical problem, include the relevant date, general details and screenshots where appropriate. This can help the support team understand the issue without unnecessary back-and-forth. Please send one clear request per message where possible and allow time for a response before submitting duplicates.